At UpSendly, protecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, process, and safeguard personal information, as well as your rights as a user. It applies to your use of UpSendly’s website, mobile application, and related services (“Services”). By using our Services, you accept this Privacy Policy, which is compliant with data protection standards across the United States, including California Consumer Privacy Act (CCPA), and incorporates compliance with data protection requirements for specific U.S. states.

1.1 Controller: Entity that determines the purpose and means of processing personal data.

1.2 Processor: Entity that processes personal data on behalf of the Controller.

1.3 Personal Data: Any information that identifies or can be used to identify an individual.

1.4 Sensitive Personal Data: Information related to sensitive characteristics, such as health data or biometric data.

1.5 Data Processing Laws: Data protection and privacy laws applicable to data processing, including CCPA and other relevant U.S. state laws.

1.6 Do Not Sell: As required by CCPA, allows users to opt out of personal data sale to third parties.

1.7 You/Your: Refers to the user or individual who accesses or uses the Services.

2.1 Types of Data Collected:

• Personal Data: Contact details, account details, billing information, IP address, browsing activity, and other data provided by you.
• Non-Personal Data: Browser/device type, location, time/date of access, and information collected from cookies, web beacons, and other tracking technologies.

2.2 Collection Methods:

• Directly from you through account creation, inquiries, or service use.
• Automatically via cookies, log data, and tracking technologies.
• Third Parties: Information may be obtained through third-party services like Google Analytics and Facebook for usage and marketing analysis.

2.3 Sensitive Data: We do not knowingly collect sensitive data unless necessary, and in compliance with applicable state laws, we take additional security measures if such data is processed.

3.1 Consent: By using our Services, you consent to data collection, storage, and processing as described here.

3.2 Contract Performance: Necessary data processing to fulfill contractual obligations.

3.3 Legitimate Interests: For internal research, product enhancement, and compliance with legal requirements.

3.4 Compliance with Law: We may process data to comply with applicable laws and respond to legal requests.

4.1 Service Delivery: Provide, maintain, and improve our Services.

4.2 Marketing: Send updates, marketing materials, and promotional offers if you have consented. You may opt-out at any time.

4.3 Personalization and Analytics: Customize content, analyze user trends, and improve services through aggregated data insights.

4.4 Safety and Compliance: Safeguard user data, prevent abuse, and comply with applicable legal and regulatory requirements.

5.1 Access, Correction, Deletion: You may access, update, or request deletion of your Personal Data. Please contact us for assistance with these requests.

5.2 Do Not Sell: Users have the right to opt out of personal data sales. A “Do Not Sell My Personal Information” link can be requested by contacting us.

5.3 Sensitive Data Limitation: If you are a resident of a state with enhanced data protections, you may restrict the processing of sensitive personal data as allowed by law.

5.4 Non-Discrimination: Exercising these rights will not result in discriminatory treatment or service limitations.

By using the Services, you confirm that you are at least 16 years old. If you are under 16, parental consent is required to use our Services.

We retain personal data as long as needed to fulfill service commitments or as legally required. Inactive accounts may be deleted after six months, with notice provided.

We use industry-standard security measures, such as encryption, to protect your data. However, we cannot guarantee absolute security due to potential breaches.

9.1 Cookies: Small files stored on your device to enhance experience. You may adjust browser settings to decline cookies.

9.2 Web Beacons and Analytics: We utilize Google Analytics, web beacons, and other tracking technologies to understand user interactions.

We do not sell your personal data. Data may be shared only with our trusted service providers, as required by law, or in connection with a merger or acquisition.

California residents have specific rights under CCPA:

• Right to Know: Request details on what personal data is collected and shared.
• Right to Delete: Request deletion of personal data.
• Right to Opt-Out of Sale: Opt-out of data sales using the Do Not Sell link.

Data transfers outside the United States are managed securely and in compliance with applicable privacy laws.

We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of our Services after updates implies acceptance.

For any privacy inquiries or to exercise your rights, please contact us at:

UpSendly Legal Team
UpSendly Inc.
Mailing Address: PO Box 35054 Halifax RPO, Bedford, NS B3M0G3
Email: legal@upsendly.com

Last updated on January 22, 2025